Fall 2022 Convention // Speakers
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All the State of Michigan’s required courses – one hour in ethics, one hour in sexual boundaries, one hour in pain and symptom management, two hours in the performance and ordering of tests, and two hours in physical measures – are available. Two hours in Implicit Bias Training are also available. See course descriptions for the number of CEs available and which classes apply for each required course.
Be Advised: The State of Michigan’s Board of Chiropractic Administrative Rules state that “Credit for a continuing education program or activity that is identical to or substantially identical to a program or activity for which the licensee has already earned credit during the license cycle shall not be granted.” Be aware of this Rule, especially if you have already taken the ethics and boundaries course or MIBAC training through the MAC during your two-year licensure cycle. If you are not sure whether you have taken these credits through the MAC, contact us at (517) 367-2225 or info@chiromi.com and we can assist you.
CA Advancement Program (CAAP)
The MAC's Chiropractic Assistant Advancement Program (CAAP) is a valuable resource for Chiropractic Assistants (CAs) working in our member offices. The purpose of the CAAP is to provide CAs with education, up-to-date information, and office support - all specifically tailored for the modern chiropractic clinic!
Speaker Notes
- Dr. Batanjski - CA Communications
- Dr. Batanjski - DC Communications
- Dr. Elwart-Cooper - Infant Examination and Treatment
- Insurance Roundtable - Medicare and Medicaid Dual Eligible
- Insurance Roundtable - X-Ray Reports
- Insurance Roundtable - Workers' Compensation
- Dr. Engel - Certainty Through Science
- Ms. Fritz - Breathing Pattern Disorder
- Mr. Genrich - Ethics and Boundaries
- Dr. Gwilliam - Discounting the Right Way
- Dr. Gwilliam - Rock Solid Records
- Dr. LaMarche - Certainty Through Chiropractic
- Dr. Proulx - Clinical Application of Acoustic Wave
- Dr. Proulx - A.I. Locomotion Analysis
- Dr. Wong - Notes 1
- Dr. Wong - Notes 2
Dr. Erik Kowalke
Scaling a Chiropractic Clinic - Experience, Convenience and Communication
Friday, September 23: 4-6p
In this engaging presentation, Dr. Erik Kowalke will discuss the current state of chiropractic offices in the country and the key principles that they can use and implement to create an extraordinary patient experience that results in increased compliance. By using available technology, attendees will receive the tools they need to achieve their true vision for their practices. In our ever-changing environment, chiropractors who fail to embrace this technology will get left behind. This will be an interactive session that attendees will make attendees think, engage, and come away with clear action steps for their practice.
2 CEs possible.
Sponsored by SKED.
A graduate of Life and member of the MAC, Dr. Erik Kowalke is on a mission to transform how chiropractic offices and patients schedule and reschedule appointments. He and his wife, Shannon, founded SKED in 2016 as an intelligent software platform that’s transforming how chiropractic patients manage their care plans, reschedule appointments 24/7, get more reviews, send appointment reminders, and much more. Using the combined expertise from a team of highly experienced chiropractors and highly skilled engineers, they’ve built an exclusive, new, simple approach to the $12 billion patient management market. SKED offers chiropractors a solution with robust integration capabilities for chiropractic practices and currently serves hundreds of chiropractic offices and hundreds of thousands of chiropractic patients across the United States. He founded Higher Health Chiropractic in Grand Rapids in 2011. He now has two locations and seven chiropractors on staff who serve more than 1,600 patients every week in a fun, family wellness-based atmosphere.
Dr. Rosemary Batanjski
The Communication Subluxation In Our Practice
Friday, September 23: 4-7p
The speaker for this course will discuss the importance of effective communication for both patients and work team. Attendees will learn how to identify meta programs in language, learn how to identify barriers and strategies to communicate more authentically, and understand neurolinguistics and its effect on leadership, communication, and treatment. Attendees will learn the tools and techniques to immediately enhance communication with both staff and patients. Finally, she will discuss common barriers or mistakes that can hurt the doctor-patient and doctor-staff relationship, as well as strategies to protect the practice from risks due to poor communication and the “hierarchy of a patient’s needs.” Don’t miss this exhilarating presentation!
3 CEs possible.
Sponsored by WDC.
Dr. Rosemary Batanjski is a MAC member and a member of the Board of Directors of WDC, a non-profit whose goal is to empower and mentor women chiropractors around the world. She was the founding president of WDC. She graduated from National in 2001 and opened her practice three months later. She has committed her life to wellness and providing patient-centered care to the City of Warren and surrounding areas. In 2018, she was proudly named Women Chiropractor of the Year. A sought-after motivational speaker and lecturer, she brings her passion to schools, state associations and chiropractic organizations. Her topics include personal development and motivation, business, human resources, and leadership training.
Dr. Nancy Elwartoswki-Cooper
Infant Consultation and Examination
Friday, September 23: 4-7p
The practice of chiropractic includes the care of the individual through all stages of life. Dr. Elwartowski-Cooper will present an evidence-informed, natural health care perspective for the care of the child during the initial stages of life. She will offer clinical insights into diagnosis, treatment, and management of the infant including common conditions seen in our family practices. Topics of discussion will include taking a thorough prenatal history (with a focus on infant development and red flags), the infant examination, including primitive reflexes, range of motion, and musculoskeletal considerations, and doctor-parent communication skills that can put the parent at ease when discussing treatment options. Also on the agenda are the types of conditions chiropractors will see in practice and the impact spinal subluxation has on these conditions, as well as the role diet and supplementation plays on the patients’ overall clinical outcome and what to remove or add to influence the patients’ health. This will include a discussion on testing for food intolerance. Finally, home care suggestions, including positioning, supplementation, and diet, will be presented.
3 CEs possible. Pain and Symptom Management. Performance and Ordering of Tests.
Sponsored by WDC.
Coming from a family with 21 chiropractors, Dr. Nancy Cooper, a Diplomate in Clinical Chiropractic Pediatrics, was passionate about chiropractic at a young age. Her commitment to providing optimal care led her to study Pre-Med at Ferris State University and then to Palmer. After taking the accelerated program, she graduated with her Doctor of Chiropractic degree in December of 1987.
After graduating, she moved to Indianapolis and began her practice. Her postgraduate education includes the treatment of pregnant women and becoming Webster certified. She is member of the State Association of Pediatric Council and is board certified in Pediatrics and Pregnancy. Dr. Cooper believes wholeheartedly in natural healthcare – especially for children – and continues to encourage patients to think out of the box by considering natural chiropractic care before medicine. She currently serves as Board Treasurer and is a founding board member of Women Chiropractors (WDC), a non-profit organization launched from a collective dream of female chiropractors around the world whose mission is helping women chiropractors, across the globe, to achieve their purpose and goals in life, defined by their definition of success.
Bryan Genrich, Esq.
Ethics and Boundaries
Sunday, September 25: 10a-12p
MAC attorney Bryan Genrich will look at ethics and boundaries issues potentially encountered in chiropractic practice. He will define ethics and good moral character and discuss unethical behavior under the Michigan Public Health Code (violation of general duty, personal disqualifications, prohibited acts, and unethical business practices), the Chiropractic Administrative Rules, Michigan’s Child Protection Law, and the Health Care False Claim Act.
2 CEs possible. One hour in Ethics. One hour in Sexual Boundaries.
Bryan Genrich currently serves as the MAC’s primary attorney. A cum laude graduate of Michigan State University College of Law, he received three Jurisprudence Awards for highest academic achievement in Pre-Trial I, Pre-Trial II, and Trial I. He also won the Jerome F. Prince National Evidence Moot Court Competition in 2012. While attending school, he also worked for a U.S. District Judge in the Eastern District of Michigan, a Michigan Circuit Court Judge, the Michigan Supreme Court - Michigan Judicial Institute, and the Washtenaw County Public Defender's Office. Prior to launching his own firm, Bryan worked as general counsel for a multi-state chiropractic group. Prior to law school, Bryan attended Michigan State University and obtained a degree in Business Management. Following undergrad studies he worked as a commercial real estate agent specializing in the sale and lease of office, medical, and flex space in the metro-Detroit area. Bryan is active in several local bar associations and is on the Board of Directors for Detroit Catholic Central.
Dr. Jillian Farrell
The Enneagram & Patient Care
Friday, September 23: 6-7p
While our job as chiropractors has us being as objective as possible when it comes to delivering the best plans of care for our patients, how much of who we are as people can affect how we interact with our patients? How much does who our patients are as humans affect how they engage in that care plan? Dr. Farrell will highlight how we can use our innate strengths – along with minimizing our weaknesses – for better patient outcomes. Topics of discussion include the Enneagram, an overview of and characteristics for the nine types of Enneagrams, doctor and patient tendencies, the theory of patient outcomes as a result of Enneagram types, and patient compliance vs. patient defiance. Don’t miss this exciting presentation!
1 CEs possible.
Sponsored by Sherman College.
Dr. Jillian Farrell serves as the Associate Vice President for Institutional Advancement for Sherman College. In this position, she is responsible for growing the Sherman College brand in the chiropractic profession and local community through outstanding continuing education programming, development, public relations, marketing, and communications. She previously served as Sherman’s Director of Continuing Education, where she was responsible for scheduling on-campus CE events and working with seminar partners to offer quality programs for chiropractors across the country. She is also a member of Sherman’s Board of Regents, been named the college’s Staff Member of the Year (2016), and won the Distinguished Service Award (2017).
Dr. Gilles LaMarche
Improving Certainty in Chiropractic
Saturday, September 24: 8-10a
Join noted chiropractic educator Dr. Gilles LaMarche for this in-depth look at recent scientific research and studies that validate chiropractic, and how they impact you and how you practice. Includes studies on the spinal cord as organizer of disease processes, sagittal deformity and clinical implications, cerebral metabolic changes in men after chiropractic spinal manipulation, the impact of chiropractic care on established cardiac risk factors, cervicogenic hypertension, how cervical spine manipulation alters sensorimotor integration, and more. Dr. LaMarche will also discuss chiropractic philosophy, the “BIG Idea,” how chiropractic principles apply to day-to-day practice, and doctor-patient communication to achieve optimal patient outcomes.
2 CEs possible.
Sponsored by Life University.
An accomplished author, professional speaker, and certified personal development/executive coach Dr. Gilles Lamarche currently serves as Vice President of University Advancement and Enrollment at Life. A native of Canada, Dr. Lamarche found his calling when at the age of 12 he was taken to a chiropractor after years spent as an “unwell” child. His only expectation was that a chiropractor might help him resume regular activities without pain, but little did he know that the course of his life would change when he discovered the science, art and philosophy of Chiropractic, thus leading him to a vision for better health. His vision, which he continues to this day, is to help the world discover the importance and value of taking personal responsibility for overall health and well-being naturally. He has spoken to audiences throughout Canada, the United States, Mexico, Japan, Scandinavia, Australia, Europe, and the Caribbean. He is the author and co-author of more than nine books including “Say Yes to Chiropractic Success” and “The Parker System for Professional Success.” Dr. Lamarche was named Canadian Chiropractor of the Year in 2006 by the readers of Canadian Chiropractor Magazine.
Dr. Jamie Engel
Certainty Through Science
Saturday, September 24: 8a-12p
Chiropractic neurology is an evidence-based model of care that uses diagnostic and treatment approaches that measure and improve the function of the brain and nervous system. Join Dr. Engel for this look at chiropractic neurology, including the science behind subluxation and the chiropractic adjustment, what is subluxation, brain development, the effects of the adjustment on the cerebellum and the pre-frontal cortex, proprioception vs. nociception, stress response, and a review of biomechanics. Also on the agenda are proper patient education, conducting workshops inside and outside of the office, and creating a legit report of findings.
4 CEs possible. Pain and Symptom Management Performance and Ordering of Tests.
Sponsored by LCW.
Dr. Jamie Engel is the owner and head chiropractor of Aligned for Life Chiropractic in Beverly, Massachusetts, where she specializes in spinal and postural correction, as well as family wellness. She is extremely passionate about teaching families about the importance of spinal hygiene and making sure children grow up with a healthy spine, rather than waiting for illness or health conditions. She enjoys adjusting patients of all ages, ranging from newborn babies to grandparents to pregnant women.
Dr. Engel graduated cum laude from Palmer West, where she was the president of the patient education and spinal health awareness club. Upon graduation, she received the highest philosophy honor, the Virgil Strang award. She is also a graduate of the University of California, Davis, where she received a Bachelor of Science in Biological Sciences with an emphasis in Neurology, Physiology, and Behavior. Dr. Engel is a proud member of the International Chiropractic Pediatric Association (ICPA) and has put in extra hours of postgraduate education to become Webster certified. She is very passionate about promoting spinal and holistic health and strives to teach the community about how to heal the body from within, especially when it comes to children.
Dr. Ian Shtulman
Prenatal Chiropractic: Supporting Normal Pregnancy and Birth
Saturday, September 24: 8a-12p
Dr. Ian Shtulman will discuss the philosophical basis for prenatal chiropractic, including how subluxations interfere with normal function in the body and limit the adaptive capacity of the nervous system, particularly important during pregnancy and the rapid changes it brings. Topics of discussion include anatomy and biomechanics during pregnancy, subluxation during pregnancy, common secondary conditions reported during pregnancy, interference to normal birth due to subluxation, subluxation correction techniques, case examples, care plans for the pregnant patient, doctor-patient communication, and more.
4 CEs possible. Pain and Symptom Management. Physical Measures.
Sponsored by ICPA.
Dr. Ian Shtulman grew up in chiropractic. As a second-generation chiropractor, he experienced the lifelong benefits of chiropractic since the day he was born. After undergrad at the University of Florida, he pursued his chiropractic education at Life, where he graduated with high honors and was awarded the prestigious Philosophy Distinction from the faculty. Dr. Shtulman’s passion for family care led to additional training from the International Chiropractic Pediatric Association and subsequent Webster Technique Certification and Diplomate in Chiropractic Pediatrics, levels of expertise achieved by only two other chiropractors in all of Florida. His advanced education in pediatric and prenatal chiropractic has allowed him to serve patients as the staff chiropractor for a free-standing birth center. Dr. Shtulman is currently a member of the faculty for the International Chiropractic Pediatric Association, teaching other chiropractors how to better provide care for pregnant patients and children. He lectures on perinatal chiropractic at professional conferences, local healthcare organizations, and throughout the community.
Dr. Evan Gwilliam
Creating Rock Solid Records
Saturday, September 24: 10a-12p; 2-6p
Sometimes a fear of what third parties might do can get in the way of taking care of patients. In this riveting presentation, you will find out how to give auditors and reviewers what they are looking for so that they leave you alone and you can focus on your practice. You'll learn what makes you an audit target and how to communicate medical necessity so clearly that no one will doubt it. Course objectives include creating goals that support the care provided, identifying audit triggers, learning where experts find the guidelines they apply, becoming proficient with the “Chain of Medical Necessity,” and easily creating compliant SOAP notes.
6 CEs possible.
Sponsored by ChiroHealthUSA.
Dr. Evan Gwilliam graduated from Palmer as the Valedictorian of his class. He serves as Clinical Director for PayDC Chiropractic Software. He is a Certified Professional Coding and ICD-10 Instructor, Medical Compliance Specialist, and Certified Professional Medical Auditor. In his own practice, he learned the clinical side of insurance coding by documenting patient care, submitting claims and appeals, credentialing, and facing the everyday challenges that affect clinics and health care professionals. To better understand this aspect of the business, he became a self-described “certification junkie.” Dr. Gwilliam teaches continuing education programs around the country and has published dozens of articles in many trade journals. He provides expert witness testimony, medical record audits, consulting, and education for health care providers and has authored and contributed to reference books and articles for multiple publications.
Dr. Christopher Proulx
A.I. Locomotion Analysis in the Evaluation of Movement Disorders and Their Control Strategies
Saturday, September 24: 2-4p
Many of the conditions and pathologies seen in conservative physical medicine are in the top five list of healthcare costs, globally. The purpose of this program is to evaluate the influence of certain pathologies commonly managed in the conservative physical rehabilitation space. Discussion includes evaluative methods utilizing Artificial Intelligence to inform diagnosis of dysfunctional movement patterns and intervention methods. Attendees will be able to define how locomotion is a multi-systems assessment to health, describe the aspects of motor control and the influence on categorizing for various disorders, and describe the use of Artificial Intelligence in assessment and intervention strategies.
2 CEs possible. Physical Measures or Paint and Symptom Management.
Sponsored by Digitsole.
New York Chiropractic College graduate Dr. Christopher Proulx is Director of Education for Digitsole, French startup, makes the latest developments in biomechanical technology available to runners and walkers in search of optimal performance. He is also in private practice and a consultant as a physical medicine and rehabilitation specialist and performance coordinator for individuals and athletic teams. He is also an adjunct assistant professor of research at his alma mater. Dr. Proulx has more than 25 years of clinical and sport science experience in research and development of human movement, from prevention to rehabilitation of injuries and product development. He has particular interest in the assessment of human motion in the prevention and treatment movement disorders, including restoration of abnormalities through the application of therapeutic exercise and modalities. He has over authored and co-authored several peer reviewed publications and has presented his work across the United States, Central and South America, and Europe. He has been a consultant to several manufacturers, clinicians, athletes, and coaches at all levels. Besides being a licensed chiropractor, Dr. Proulx is a certified athletic trainer and certified strength and conditioning specialist.
Dr. Christopher Proulx
Clinical Application of Acoustic Wave Therapy in Management of Common Conditions in the Chiropractic Clinic
Saturday, September 24: 4-6p
The purpose of this course is to provide participants with an overview of the principles of radial pressure wave therapy and its implication to clinical practice of sport medicine. Dr. Proulx will introduce the biomechanical and physiological effects of radial pressure wave therapy. Participants will review treatment indications related to sports injuries and integration into practice. Attendees will be able to describe various methods of soft tissue mobilization, define the basic physiological and biomechanical aspects to radial pressure wave therapy, list the indications to radial pressure wave therapy, and apply RPW as part of pathology management.
2 CEs possible. Physical Measures or Paint and Symptom Management.
Sponsored by Digitsole.
New York Chiropractic College graduate Dr. Christopher Proulx is Director of Education for Digitsole, French startup, makes the latest developments in biomechanical technology available to runners and walkers in search of optimal performance. He is also in private practice and a consultant as a physical medicine and rehabilitation specialist and performance coordinator for individuals and athletic teams. He is also an adjunct assistant professor of research at his alma mater. Dr. Proulx has more than 25 years of clinical and sport science experience in research and development of human movement, from prevention to rehabilitation of injuries and product development. He has particular interest in the assessment of human motion in the prevention and treatment movement disorders, including restoration of abnormalities through the application of therapeutic exercise and modalities. He has over authored and co-authored several peer reviewed publications and has presented his work across the United States, Central and South America, and Europe. He has been a consultant to several manufacturers, clinicians, athletes, and coaches at all levels. Besides being a licensed chiropractor, Dr. Proulx is a certified athletic trainer and certified strength and conditioning specialist.
Dr. Kevin Wong
Mastering the Lower Extremities and Lumbar Spine the Wong Way
Saturday, September 24: 2-6p
Sunday, September 25: 8a-12p
Dr. Kevin Wong will teach chiropractors evaluation and adjusting techniques for the lumbar spine, lower extremities, thoracic spine, shoulders, and ribs. Discussion of anatomy, common clinical conditions, and discernable patterns of subluxation in the lower extremity and the lumbosacral spine regions are all on the agenda. Starting at the feet, he will work his way up through the lower extremities, the pelvis, the lumbar spine, thoracic spine, shoulders, and ribs. The importance of the feet for whole-body stability is one of the core concepts of the class. When the arches of the feet have problems being too flat or too high, the body undergoes stress patterns, and a multitude of clinical ailments throughout the body may result. Attendees will learn how to analyze the patient, look for subluxation patterns, treat them, and help their patients with home and lifestyle care. It involves hands-on examination/evaluation, modeling adjusting techniques, usage of physiotherapy modalities (i.e., cold laser, etc.), elastic taping protocols, and exercise procedures for all appropriate regions of the body. Usage of ancillary products (custom orthotics, pillows, etc.) that are helpful for patients will also be discussed.
8 CEs possible. Pain and Symptom Management. Physical Measures. Performance and Ordering of Tests.
Sponsored by Foot Levelers.
Prior to enrolling at Palmer, Dr. Kevin Wong earned his Bachelor of Science Degree in Exercise Physiology from the University of California, Davis. He graduated from Palmer in 1996 as the Valedictorian of his class and a recipient of a "Clinical Excellence Award." He has been a chiropractic lecturer and seminar instructor for more than 25 years. He teaches more than 120 hours per year traveling the United States and internationally speaking about how chiropractors can treat the extremities and the spine. He also instructs on understanding, prescribing, and utilizing custom orthotics and pillows. Dr. Wong is a speaker for Foot Levelers, the largest provider of Orthotics in the United States. He is on the postgraduate faculty for Palmer West.
Dr. Shereffa Clarke
Implicit Bias Training
Sunday, September 28: 8-10a
Everyone has bias. By the end of this presentation, attendees will understand the difference between implicit and explicit bias, how implicit biases are formed, the effect these biases have in our community, and how they can affect the quality of care your patients receive. Topics of discussion include differences, effects, and steps to tackle implicit and explicit biases, external influences, cognitive biases, how implicit bias affects community healthcare, interpersonal behaviors, and strategies for your office, including stereotype replacement, perspective taking, and partnership building.
2 hours in implicit bias training possible.
Sponsored by ABCA.
Dr. Shereffa Clarke is a fulltime practicing chiropractor, public speaker, and educator who serves as Vice President of the American Black Chiropractic Association. She has also served as the ABCA’s Parliamentarian, Secretary, Eastern Region Director, Fundraising Chair, and Eastern Region Student Representative. In these positions, she facilitated national fundraising initiatives, community service, and learning opportunities, planned and executed the Regional Conference in 2009, 2014, and 2016, and served on the Planning Committee for National Conventions. A graduate of Palmer College of Chiropractic Florida, she has received several honors and awards, including the ABCA’s Chiropractor of the Year for 2016, Emerging Leader of the Florida Chiropractic Association (2014-2016), and one of the 100 Outstanding Women of Broward County by the Boys and Girls Club of Broward County.
Dr. Evan Gwilliam
Discount the Right Way and Master All Things Medicare
Friday, September 23: 4-7p
Today more than ever, patients are having to shoulder more and more of the costs for chiropractic care. Because of this, many providers are looking for creative ways to offset this increased out-of-pocket expense. One way to accomplish this is by discounting the patient portion due, but is this legal? In this presentation, certified medical coder, auditor, and compliance officer Dr. Evan Gwilliam reviews the types of safe discounts that providers can offer to their patients and shows you how you can evaluate your current fee schedule to make sure it will stand up to scrutiny. Then, the focus will shift to Medicare. Medicare can be intimidating, but fortunately the rules can be made simple and actually reduce anxiety when applied properly. Patients come first, but it is not hard to figure out what a Medicare auditor might also need to see. PAR versus non-PAR, maintenance care, the AT modifier, and ABNs will all be covered in this presentation, so that you can feel confident you know you are doing things right.
3 CEs possible.
Sponsored by ChiroHealthUSA.
Dr. Evan Gwilliam graduated from Palmer as the Valedictorian of his class. He serves as Clinical Director for PayDC Chiropractic Software. He is a Certified Professional Coding and ICD-10 Instructor, Medical Compliance Specialist, and Certified Professional Medical Auditor. In his own practice, he learned the clinical side of insurance coding by documenting patient care, submitting claims and appeals, credentialing, and facing the everyday challenges that affect clinics and health care professionals. To better understand this aspect of the business, he became a self-described “certification junkie.” Dr. Gwilliam teaches continuing education programs around the country and has published dozens of articles in many trade journals. He provides expert witness testimony, medical record audits, consulting, and education for health care providers and has authored and contributed to reference books and articles for multiple publications.
Dr. Rosemary Batanjski
Strategies to Improve Patient & Team Communication for the Chiropractic Assistant & Office Manager
Saturday, September 24: 8a-12p
Dr. Rosemary Batanjski will discuss the importance of effective communication for both patients and your team. Attendees will learn how to identify meta programs in language, learn how to identify barriers and strategies to communicate more authentically, and understand neurolinguistics and its effect on leadership, communication, and treatment. Attendees will learn the tools and techniques to immediately enhance communication with both doctor and patients. Finally, she will discuss common barriers or mistakes that can hurt the doctor-patient and doctor-staff relationship, as well as strategies to protect the practice from risks due to poor communication and the “hierarchy of a patient’s needs.” This will be an action-packed morning of learning strategies, interactive team building activities and breakout sessions where we will “work together” as a team to give you tools & resources to take back to your practice & implement Monday Morning.
- We will discuss the importance of effective communication for your patients and your team
- You will be given tools and techniques to enhance your communication with both your staff and your patients
- Common barriers or mistakes that can hurt your doctor-patient & doctor-staff relationship & protecting your practice from risks due to poor communication
- We will bring the DISNEY Experience to YOU! Identify the hierarchy of a patients needs & create a culture of excellence
- Hiring strategies - creating roles & expectations, performance reviews & how to evaluate your team for excellence & train them properly
- Team Building strategies
Don’t miss this exhilarating presentation!
Sponsored by WDC.
Dr. Rosemary Batanjski is a MAC member and a member of the Board of Directors of WDC, a non-profit whose goal is to empower and mentor women chiropractors around the world. She was the founding president of WDC. She graduated from National in 2001 and opened her practice three months later. She has committed her life to wellness and providing patient-centered care to the City of Warren and surrounding areas. In 2018, she was proudly named Women Chiropractor of the Year. A sought-after motivational speaker and lecturer, she brings her passion to schools, state associations and chiropractic organizations. Her topics include personal development and motivation, business, human resources, and leadership training.
Ms. Heather Simmons
Lead, Follow, or Get Out of the Way: Improving Office Efficiency and Workplace Satisfaction
Saturday, September 24: 2-4p
The challenges of working in a chiropractic office leave doctors and their staff feeling stressed, exhausted, and falling behind. With staff turnover at an all-time high, it is up to the entire team to implement steps and processes to overcome the biggest challenges in the practice. In this session, Ms. Simmons will discuss the simple changes that made the biggest difference in increasing workplace satisfaction and had her standing up and taking charge.
Sponsored by ChiroHealth USA.
Since 2012, Heather Simmons has worked for ChiroHealthUSA, the network that works for chiropractic. She started her chiropractic journey as the first voice you heard when calling the CHUSA office. In a few short months, her spunky personality had her travelling to seminars, where her passion to help the profession took off. She is now a Network Specialist helping doctors and their teams with the struggles of setting their discounts and implementing the network successfully. Her “no-holds-barred” approach has been effective in helping thousands of chiropractic teams overcome their biggest challenges while generating the single largest amount of fan mail at the ChiroHealthUSA office. Heather will tell you like it is, which will leave you hanging on to her every word.
Ms. Heather Simmons
Balancing Lifelong Patients at the Front Desk
Saturday, September 24: 4-6p
There is now a greater risk of financial loss due to improper discounting and faulty financial and collection policies. It is widely known that the Office of Inspector General (OIG) and Medicare are cracking down on healthcare fraud and abuse, but what most chiropractor offices are unaware of, is how widely successful these efforts have been. In this presentation, Ms. Simmons will identify the five most dangerous things we face in chiropractic – dual fee schedules, improper time of service discounts, inducement violations, the False Claims Act, and anti-kickback statutes – and how to avoid them. Also on the agenda are the steps for developing a compliant financial policy. Don’t miss it!
Sponsored by ChiroHealth USA.
Since 2012, Heather Simmons has worked for ChiroHealthUSA, the network that works for chiropractic. She started her chiropractic journey as the first voice you heard when calling the CHUSA office. In a few short months, her spunky personality had her travelling to seminars, where her passion to help the profession took off. She is now a Network Specialist helping doctors and their teams with the struggles of setting their discounts and implementing the network successfully. Her “no-holds-barred” approach has been effective in helping thousands of chiropractic teams overcome their biggest challenges while generating the single largest amount of fan mail at the ChiroHealthUSA office. Heather will tell you like it is, which will leave you hanging on to her every word.
Mr. Carl Alden and Ms. Stephanie Davidson
Hot Topics Roundtable: Solving Everyday Problems Together
Sunday, September 25: 8a-12p
The MAC’s Carl Alden and Stephanie Davidson will be there to answer YOUR QUESTIONS at this comprehensive review and roundtable discussion of insurance issues affecting chiropractic practices.
To help our team prepare, please send your questions to the MAC office at info@chiromi.com, Attn: Hot Topics Roundtable. We’ll be sure Carl and Stephanie have answers for you!
Carl Alden is the Michigan Association of Chiropractors’ resident specialist on insurance. Most of his days are spent on the phone assisting MAC members with a variety of insurance issues. Along with these duties, Carl is also the MAC Governmental Relations Director. He is a graduate of Michigan State University.
Stephanie Davidson is the MAC’s coding specialist. She regularly speaks at MAC events regarding insurance issues. She is the author of the MAC’s CA Chat and the administrator of the MAC’s CA Advancement Program (CAAP). She is a graduate of Central Michigan University.
Ms. Sandy Fritz, MS, BS, Board Certified NCBTMB
Breathing Pattern Disorder Relative to Long Covid
Saturday, September 24: 8a-12p; 2-6p
Breathing pattern disorder is a complex set of behaviors that leads to over breathing in the absence of a pathological condition. The breathing pattern is inappropriate for the situation, resulting in confused signals to the central nervous system, setting up a whole chain of events. Persons experiencing this difficulty often are told that nothing is wrong, which may add to their anxiety, or they are told to take a few deep breaths, which increases their symptoms. One review indicates that as many as 28% of patients in various medical populations may experience functional breathing pattern disorder. This condition is indicated as a factor in post/long covid symptoms. The massage therapist can assess for breathing pattern disorder and use the information to develop appropriate treatment plans.
8 MT CEs possible.
Sandy Fritz, MS, BS, NCTMB, is a massage therapist, author, and noted educator. She is the owner, director, and head educator for the Health Enrichment Center in Lapeer, which provides education for approximately 50 massage students per year and is dedicated to achieving excellence in massage practice. She has authored several massage texts, including Mosby’s Fundamentals of Therapeutic Massage, Mosby’s Essential Sciences for Therapeutic Massage, Clinical Massage in the Health Care Setting, and Sports and Exercise Massage. An educator for more than 30 years, she was named to the Massage Therapy Hall of Fame in 2008. She has earned a Master’s degree in Management from Thomas Edison State College and a BS in Health Sciences from Central Michigan.
Convention
416 W. Ionia, Lansing, MI 48933
517.367.2225 (P)
517.367.2228 (F)
info@chiromi.com
Board Information
